Last updated: 05.07.2025

This privacy policy applies to Therapy with Monica, operating in the United Kingdom.

You can contact me via email for any privacy-related queries.

I am registered with the Information Commissioner’s Office (ICO) under the name Therapy with Monica, registration number: ZC029902.

The Information I Collect

In order to provide counselling services, I collect and securely store the following types of personal information:

* Contact details (name, email, phone number)
* Emergency contact details (if required)
* Information you choose to share with me during sessions, emails, or consultations
* GP details (if necessary and with your consent)
* Website usage data (e.g., via cookies or analytics)

How I Use Your Information

Your personal information is used for the following purposes:

* To provide counselling services safely and ethically
* To contact you about appointments
* For record-keeping in line with professional standards
* To comply with legal or professional obligations
* If you’ve opted in, to send occasional communications (e.g. a newsletter — no more than monthly)

I do not share your information with third parties unless required to do so by law, or in exceptional circumstances related to safeguarding or serious harm, as outlined in our counselling agreement.

How I Store Your Data

All personal data is stored securely in encrypted digital systems or locked physical storage. Session notes are anonymised and kept separately from identifying information.

I retain client records for 7 years after therapy ends, in line with professional guidance and insurance requirements, after which they are securely deleted or destroyed.

Your Rights

Under UK GDPR, you have the right to:

* Access the personal data I hold about you
* Request correction or deletion of your information
* Restrict or object to certain uses of your data
* Withdraw consent at any time (where applicable)
* Lodge a complaint with the ICO if you believe your data has been mishandled

To make a request or raise a concern, email hello@therapywithmonica.com.

Cookies and Website Analytics

This website may collect non-identifying usage data (e.g., through Google Analytics or cookies). You can disable cookies in your browser settings. This data helps improve the site but is not linked to personal information. More information about cookies here: https://cookieinformation.com

Updates to This Policy

This privacy policy may be updated from time to time. The latest version will always be available on this website.