Last updated: 05/07/2025

Therapy works best when we meet consistently and respectfully honour the time set aside for our work together. The following terms are in place to ensure clarity and fairness for both of us:

Cancellations and Missed Sessions

If you need to cancel or reschedule a session, please provide at least 48 hours’ notice. This allows me to offer the appointment to someone else.

Sessions cancelled with less than 48 hours’ notice, or missed without notice, will usually be charged in full, except in cases of genuine emergency or exceptional circumstances.

I will always do my best to give you as much notice as possible if I need to cancel or reschedule. In the rare event that I cancel with less than 48 hours’ notice, no fee will be charged, and we will aim to reschedule promptly.

Late Arrivals

Sessions begin and end at the scheduled time. If you arrive late, the session will still finish at the agreed time, and the full fee will apply.

If you are more than 15 minutes late and I have not heard from you, I will assume you are not attending, and the session will be considered missed.

Consistency and Boundaries

Regular attendance supports the therapeutic process. If ongoing cancellations or lateness become a pattern, we will explore this together in the context of the work.

These policies are in place not as punishment, but to uphold the boundaries and mutual respect that support safe, ethical, and effective therapy.